Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of goods are exempt from being returned, including items that are personalized or made to order. If you are unsure whether your item qualifies for a return, please contact us for clarification.
Return Process
To initiate a return, you must request a return authorization by emailing [email protected]. In your email, include your order number and the reason for the return. We will respond with instructions on how to proceed. Please note that returns must be initiated within 30 days of receiving your order to be considered valid.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, so it is important to keep proof of return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Exchanges
We do not offer direct exchanges. If you need a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product without delay. Follow the return process outlined above to return your item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Provide photos of the damage and your order number. We will assess the situation and may offer a replacement or refund based on our evaluation. Claims for damaged or defective items must be made within 7 days of receiving the product.
Final Sale Items
Some items may be marked as final sale and cannot be returned. These items will be clearly indicated on the product page. Please review the product details carefully before making your purchase. If you have questions about a final sale item, contact us prior to purchase.